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How superj3 Handles Your Personal Information

Your account data stays with us — not sold, not passed around. This page explains exactly what we collect when you open an account or deposit via Touch 'n Go eWallet, Boost, or GrabPay, and how we keep that information under control.

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What We Collect and Why We Need It

superj3 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect your name, email address, phone number and date of birth. If you fund your account using Touch 'n Go eWallet, Boost, or GrabPay, we record the transaction reference and amount — enough to match your deposit to your account

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without storing your full wallet credentials. We also collect device data: browser type, operating system and IP address. This helps us detect unusual login activity and protect your account from unauthorised access. For sessions involving DuitNow or FPX transfers, we retain the bank reference number for
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reconciliation. We do not store your online banking password or your wallet PIN at any point. Activity logs — the games you open, the tables you visit — are kept for account dispute resolution and to improve how the lobby performs on your device. You can
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request a copy of everything we hold on you; see the contact section below. Retention periods follow applicable data protection law in the jurisdictions where we operate, and data is deleted or anonymised once the retention window closes.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Privacy questions deserve a direct answer. Whether you want to access your data, request a correction, or ask us to delete your account history, we have three clear paths you can use. Every request is logged and you will receive a written response. Players in Kuching and Kota Kinabalu can use the same channels as everyone else — your location does not affect how we handle your request.

Live Chat Open the chat widget from any page on superj3 and select the Privacy or Account topic. Our team picks up privacy requests and responds in writing.

Email Support Send your request to our support address listed on the Contact page. Include your registered email and a brief description of what you need us to do.

Account Settings Some data requests — like updating your phone number or email — can be handled directly inside your account settings without contacting support at all.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data protection is built into how the account flow works, not added on top. SSL encryption covers every page you load on superj3, every form you submit and every transaction you make. Here are the four specific areas where we apply that discipline consistently.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which pages load slowly. You can clear cookies via your browser settings at any time without losing your account.

Account Security

Login attempts trigger an OTP to your registered mobile number. Three failed attempts locks the session. You can update your password or phone number from the security tab inside your account.

Data Retention

Transaction records — including your GrabPay and Boost deposit references — are kept for as long as required by applicable law, then deleted or anonymised. We do not keep old data we no longer need.

Third-Party Sharing

We share data only with payment processors needed to clear your Touch 'n Go eWallet or FPX transaction, and with regulators when required by law. No data goes to advertisers.

Frequently Asked Privacy Questions

These are the questions we hear most often about data, account privacy and how to exercise your rights. If your question is not here, reach out via live chat or email and we will respond in writing.

We collect your name, email, phone number and date of birth at registration. When you deposit, we log the transaction reference from your Touch 'n Go eWallet, Boost, or GrabPay — not your PIN or wallet password.

Yes. Send a request via live chat or email with your registered email address. We will compile and send your data in writing within the timeframe required by applicable data protection law.

No. We share your data only with payment processors needed to clear your deposit or withdrawal, and with regulators where the law requires it. Your data is never sold or passed to advertisers.

Submit a deletion request via live chat or email. We will close the account and remove personal data within the legal retention window. Some transaction records may be kept longer where law requires.

We store only the transaction reference and amount for reconciliation. Your GrabPay or Boost PIN and wallet credentials are handled by those providers — we never receive or store that authentication data.

Go to your account settings and open the security tab. You can update your phone number or email there directly. A verification OTP will be sent to confirm the change before it takes effect.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoStriped Tiger Slots Gamessuperj3 Casino

How superj3 Handles Your Personal Information

How to Contact Us About Your Data

How We Protect and Manage Your Information

Cookies and Tracking

Account Security

Data Retention

Third-Party Sharing

Frequently Asked Privacy Questions

01 What personal data does superj3 collect when I open an account?

02 Can I request a copy of all the data you hold on me?

03 Does superj3 sell my data to third parties?

04 How do I ask superj3 to delete my account and personal data?

05 Are my GrabPay and Boost transaction details stored securely?

06 How do I update my registered email or phone number?

Privacy Policy

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